DAMAGE IN SHIPMENT:
Any product purchased on american-candle.com. received damaged must be reported within 2 business days after receipt of the item to be eligible for repair, replacement or reimbursement (when available) reasonably warranted by the situation by the shipping company. The shipping company is responsible for your item after it has been collected for shipment from American Candle, Co.. Please inspect your item immediately upon receipt; if shipment damage is suspected note the condition of the both the item and packing material. Save all packing materials for inspection by the courier. Contact customer support at (800) 782-2635 or send email to firstname.lastname@example.org to report damage immediately.
Goods may not be returned without prior approval from American Candle, Co. In order for merchandise to be returned, it must be in the original carton unopened. Product must be less than 30 days old from date of invoice. Special order merchandise may not be returned. Returned goods must be shipped to American Candle, Co. as directed, prepaid and insured against damage and will be credited at invoice.
RETURN AUTHORIZATION NUMBER:
All cartons returned must be marked with a return authorization number issued by American Candle, co.
Multiple cartons must each be marked with the return authorization number.