Frequently Asked Questions
Q: Does American Candle use lead wicks?
A: American Candle does not use any lead wicks in any of their products. Moreover, we at American Candle, strongly supports the Consumer Products Safety Commission's recent work toward banning the use of leaded wicks. All of our products are today manufactured with pure cotton wicks that are free from lead and completely safe.
Q: How can I keep my candles looking their best?
A: Candles will discolor or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may cause taper candles to bend or negatively affect the quality of your candles. Store your candles in a cool, dry place.
Q: Why do candle wicks sometimes become mushroom shaped?
A: When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Blow out the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.
Q: Do you have a candle that is specially designed to eliminate smoke or cooking odors?
A: We make a specially formulated "Smoker Eater" series of candles that eliminate smoke or cooking odors. Also all of our fragranced candles will cover smoke or cooking odors.
Q: Can I refill my jar candle when it is empty? Do you recycle the empty jars?
A: Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells... whatever small collections you may want to display. Additionally, most local recycling agencies will accept empty American Candle jars with other glass jars.
Q: Are American Candle Tapers dripless?
A: Our tapers are produced to be as dripless as a candle can be. Always trim the taper wick to one-eighth to one-quarter inch before lighting. This will reduce the chances of your candle dripping. The outside coating is slightly harder than the wax on the inside. While the candle is burning, this outer shell produces a barrier to dripping in most situations. Exposing the taper to significant drafts and heat sources or not placing the candle perfectly straight in the holder may weaken the outer shell. If the outer shell weakens, dripping could occur.
Q: Which is your most fragrant candle?
A: Our jar candles contain the highest percentage of fragrance oil. More fragrance is emitted from our 22 ounce jar because the pool of melted wax it produces is larger.
Q: Why don't I see some fragrances I purchased in the past?
A: Consumer tastes change over time. As a result certain fragrances may decline in popularity. We temporarily 'retire' them till the demand returns for them.
Q: I would like to use my empty American Candle jar for storage, how can I remove the metal wick base?
A: Once all wax is removed, simply pour in warm water or rubbing alcohol to cover the base and allow the jar to sit. The glue will soften and release the base. It is important that you allow enough time for the glue to soften and that you don't pry at the base with your hand or any object.
Q: When will my products be shipped?
A: Most orders will be processed within one to two business days. Please add from three to eight business days for typical UPS delivery depending upon the zone to which the package will be shipped. If you live in the New York or New Jersey area, we usually see regular UPS ground arriving the next business day!